In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have the right to return goods to us (except for Special / bespoke orders set out in clause 1) by giving notice to us (by email, facsimile or in writing) that you wish to do so, within 7 working days after the receipt of the goods (the 'cooling off period'). If you choose to return any goods, you accept that you are responsible for their safekeeping and return, and you accept that you are liable for all costs of delivering them to us or paying us our costs of collecting them from you. We will refund the full value of the goods within 30 days of receiving the notice from you, provided we have received the goods in that time.
Any returns accepted outside of these guidlines is done so at the sole descretion of the seller, and a restocking fee will be applicable dependant on product (Typically 25-33%)
Radiators can weigh up to 150kgs in some cases,
and be up to 1.5m in height and 3m in length. Those made from cast iron
are particularly heavy. Please bear this in mind when placing your
order and take into account how far you will need to lift and carry
your radiator(s) and whether or not this includes stairs. Larger
radiators can be semi-assembled and supplied in parts, if necessary,
for joining on-site. Should this be the case, full instructions will be
provided and a joining tool may need to be purchased, on a sale or
return basis. Due to the weight of some of the heavier models and the
difficulties this can cause with transportation, the surface of the
paintwork can be, occasionally, susceptible to very minor abrasions and
a small pot of touch up paint may be supplied to rectify this.
Delivery times do vary on different styles of radiators, unless you
have been advised on an estimated delivery time when the product was
ordered, some radiators can take up to 8-10 weeks. Occasionally some
products can take up to 14 weeks. The radiator Centre cannot be held responsible for delays in deliveries and will not be held liable for any consequential charges.
Radiators are suitably wrapped and packaged and
some of the heavier models are also supplied on pallets. To keep the
cost of delivery to a minimum, radiators are transported via reputable
commercial goods carriers. It may be necessary to deliver your
radiator(s) using an HGV vehicle and if access could prove difficult
this needs to be discussed and resolved beforehand. Delivery will
usually be made during office hours (8am-6pm), Monday-Friday, and you
will be given at least 24 hours notice of your intended delivery date.
You must advise immediately if the date is unsuitable to enable us to
rearrange. 24 hours notice is required for the cancellation or
alteration of an arranged delivery. Someone must be present to accept
the delivery or the goods will not be unloaded and left – an additional
charge will be made for re-delivery. Specific delivery slots can be
catered for in some circumstances, e.g. before 12 or Saturday, but
these may incur an additional charge.
Due to Health & Safety legislation, the
driver of the delivery vehicle is only able to stop at the closest
point to the road, adjacent to your delivery address, preferably - on a
hard standing. The driver is prohibited from lifting any heavy goods
and is not insured to enter your house. It will be necessary for you to
arrange suitable manpower to unload and move your radiator(s) inside.
It is imperative that someone is present to sign for the delivery,
stating whether or not it has been inspected. If any radiators are not
inspected when delivered they must be signed for as unchecked.
Whilst the driver is still with you, we advise
that you unwrap and inspect your radiator(s) to ensure you are in
receipt of the correct items and appropriate number of fixtures and
fittings. In the unlikely event of there being a problem or if any
visible damage or faults are noticed, other than that mentioned
previously, you must contact the Radiator Centre on 01323 486848
immediately. In respect of signed for, but unchecked deliveries, any
queries and visible damage or faults must be reported to us within 24
hours of receipt to enable us to claim a replacement from our
suppliers. All original packaging must be retained. Should this
procedure not be followed, the goods will be deemed unacceptable.
It is not advisable for you to book your plumber
until all your goods have been delivered and checked thoroughly. We
cannot accept back any radiator, on the grounds of visible damage or
visible faults, if it has been plumbed in.
These products are for use on closed heating systems only; they are not
suitable for installation on secondary HWS circuits.
On completion of the installation the entire system MUST be thoroughly cleaned
and flushed to remove debris/flux residues etc. If a chemical cleanser is used, it
must be thoroughly flushed from the system. Following this, the system MUST
be dosed with a good quality water treatment to prevent corrosion. System
design, flushing and dosing must be in accordance with
BS 5449: 1990, BS EN
12828: 2003 and BS 7593: 1992
IMPORTANT: Failure to observe these requirements will render the guarantee on
the product void.
Corrosion inhibitor must be used in accordance with the manufacturer’s
instructions and recommendations and should take into account the particular
metals within the system.