We don’t sell online for good reason.  Although from our point of view it would be cost effective, we don’t think online selling is responsible or appropriate for the radiator market as it is today.  And the regular feedback we get from disgruntled customers of website only operations, backs this up. There are simply too many issues that need to be clarified and explained before you can reach an informed decision. By talking to you, we can ensure that we sell you the right radiators for your project – matching your requirements in terms of heat output, dimensions, design, budget and lead-time.  If your chosen item is out of stock and you’re in a rush, then we can suggest good alternatives, saving valuable time. We can also make you aware of other relevant issues such as how the delivery procedure works or information specific to a particular style.  However limited or extensive your knowledge of radiators and central heating systems, we are here to help.

Payment can be made by all major credit/debit cards (except American Express), bank transfer, cash or cheque.

For general stock items, payment is made upon order. This allows us to issue the relevant order straight to our warehouse for delivery to be arranged. In most cases delivery will be approx 2-3 working days, although heavier items (such as cast iron radiators) can take up to 10 working days.

For non-stock items we need a minimum deposit of 50% to process an order. The full balance must be paid before delivery of the radiators is organized.

Radiators can weigh up to 150kgs in some cases, and be up to 1.5m in height and 3m in length. Those made from cast iron are particularly heavy. Please bear this in mind when placing your order and take into account how far you will need to lift and carry your radiator(s) and whether or not this includes stairs. Larger radiators can be semi-assembled and supplied in parts, if necessary, for joining on-site. Should this be the case, full instructions will be provided and a joining tool may need to be purchased, on a sale or return basis. Due to the weight of some of the heavier models and the difficulties this can cause with transportation, the surface of the paintwork can be, occasionally, susceptible to very minor abrasions and a small pot of touch up paint may be supplied to rectify this.

Delivery times do vary on different styles of radiators, unless you have been advised on an estimated delivery time when the product was ordered, some radiators can take up to 8-10 weeks. Occasionally some products can take up to 14 weeks.

Radiators are suitably wrapped and packaged and some of the heavier models are also supplied on pallets. To keep the cost of delivery to a minimum, radiators are transported via reputable commercial goods carriers. It may be necessary to deliver your radiator(s) using an HGV vehicle and if access could prove difficult this needs to be discussed and resolved beforehand. Delivery will usually be made during office hours (8am-6pm), Monday-Friday, and you will be given at least 24 hours notice of your intended delivery date. You must advise immediately if the date is unsuitable to enable us to rearrange. 24 hours notice is required for the cancellation or alteration of an arranged delivery. Someone must be present to accept the delivery or the goods will not be unloaded and left – an additional charge will be made for re-delivery. Specific delivery slots can be catered for in some circumstances, e.g. before 12 or Saturday, but these may incur an additional charge.

Due to Health & Safety legislation, the driver of the delivery vehicle is only able to stop at the closest point to the road, adjacent to your delivery address, preferably - on a hard standing. The driver is prohibited from lifting any heavy goods and is not insured to enter your house. It will be necessary for you to arrange suitable manpower to unload and move your radiator(s) inside. It is imperative that someone is present to sign for the delivery, stating whether or not it has been inspected. If any radiators are not inspected when delivered they must be signed for as unchecked.

Whilst the driver is still with you, we advise that you unwrap and inspect your radiator(s) to ensure you are in receipt of the correct items and appropriate number of fixtures and fittings. In the unlikely event of there being a problem or if any visible damage or faults are noticed, other than that mentioned previously, you must contact the Radiator Centre on 01323 486848 immediately. In respect of signed for, but unchecked deliveries, any queries and visible damage or faults must be reported to us within 24 hours of receipt to enable us to claim a replacement from our suppliers. All original packaging must be retained. Should this procedure not be followed, the goods will be deemed acceptable.

It is not advisable for you to book your plumber until all your goods have been delivered and checked thoroughly. We cannot accept back any radiator, on the grounds of visible damage or visible faults, if it has been plumbed in.